Returns & cancellations
How to handle a cancellation, a shortage or a damaged delivery.
Cancellations
Orders can be cancelled before they are picked and dispatched - call the trade desk as early as you can and we'll stop it if it hasn't left.
Shortages and damages
Check your delivery on arrival. Report any shortage, breakage or incorrect line within 48 hours of receipt with your order reference and a photo where relevant, and we'll replace or credit it.
Returns
Unopened, resaleable stock in its original outer can be returned by agreement with the trade desk. Age-restricted and consumable lines may be excluded for compliance reasons. Return carriage is the customer's responsibility unless the error was ours.
Faulty goods
Manufacturer-faulty items are handled under the manufacturer's warranty. Contact us with the SKU and fault and we'll advise the fastest route to a replacement or credit.
Business customers
We supply businesses only. Distance-selling consumer cancellation rights do not apply to trade sales, but nothing here affects your statutory rights where they do apply.